You can cancel your subscription from your Customer Area at watch.onesoccer.ca by logging in and selecting My Subscription > Cancel Subscription. You must request cancellation at least 1 day and at most 30 working days before your renewal date to avoid being charged for the following month. You'll have access to OneSoccer up to your next renewal date. You can undo the cancellation at any time from your Customer Area if you change your mind.

If you cancel at least 1 day before your renewal date, you won't be charged again. Your access continues until your next renewal date. Remember, cancellation must be requested at least 1 day and at most 30 working days before renewal.

Yes. If you've cancelled but changed your mind, you can undo your cancellation from your Customer Area by entering your credentials and selecting My Subscription > Undo Cancellation.

OneSoccer offers two plans:

• Monthly Plan: Pay month-to-month, renews automatically.
• Annual Plan: Full year at a discounted rate, renews automatically.

If you have a promo code, you can redeem it during sign-up on the subscription page. If you subscribed before redeeming, contact us through the My Account section.

First, try resetting your password from the login page. If you still can't access your account, contact us at info@onesoccer.ca or report the problem using the contact form with your account details.

Yes, we can delete your account on our end. Once the deletion is complete, we’ll send you a confirmation.

We are unable to delete your billing information in isolation. Only a full account deletion is possible.

No, we cannot apply the promo code for you. To use a promo code:

1. Go to watch.onesoccer.ca
2. Log in to your account
3. Select the subscription
4. Enter your promo code during checkout
5. Complete the process with a valid payment method

The new season starts in April every year.

OneSoccer includes:

• All Canadian Premier League matches
• All Canadian Championship matches
• Canadian men's and women's national team home matches
• Concacaf Gold Cup
• Concacaf Nations League
• Concacaf Champions Cup
• Bundesliga matches
• Original shows about Canadian soccer
• NWSL

Yes, you can enjoy OneSoccer from anywhere in the world. However, international viewers can only access:

• All Canadian Premier League games
• All Canadian Championship games

National team matches and some other content are only available within Canada due to broadcasting rights.

Yes, most live matches are available on-demand after the broadcast ends. On-demand content remains available for the duration of your subscription.

Yes. If several games are being played at the same time, we'll provide as many additional channels as there are games at that moment, so you can choose which one to watch.

OneSoccer is available on:

• PC and Mac via onesoccer.ca
• iOS, including iPhone and iPad
• Android smartphone and tablet
• Apple TV via the OneSoccer app
• Roku, compatible with all Roku models
• Chromecast from your mobile device

OneSoccer requires a minimum connection speed of 3 Mbps. For optimal HD quality, we recommend 10 Mbps or higher.

Try these steps:

• Check your internet speed. Minimum is 3 Mbps, recommended is 10 Mbps or higher.
• Close other apps using bandwidth.
• Move closer to your WiFi router or use a wired connection.
• Clear your browser cache if watching on PC or Mac.
• Restart the app or device.
• Disable ad blockers, as they can cause video player errors.

OneSoccer automatically adjusts video quality based on your connection.

Ensure you have the latest Roku software, then:

1. From your Roku, go to Home > Streaming Channels > Search.
2. Search for OneSoccer.
3. Select Add Channel.
4. Once installed, open the app.
5. Go to watch.onesoccer.ca/roku to link your account.
6. Enter the code shown on your TV screen.

For language options, press the * button and select the audio option.

In some cases, Roku devices may display a Content Protection Error when attempting to watch live streams. Live broadcasts use additional DRM protection, which requires the device and streaming service to complete a secure compatibility check. On certain Roku models or software configurations, this process may not complete successfully.

If you encounter this issue, we recommend:

• Ensuring your Roku device is updated to the latest system version.
• Restarting the Roku device.
• Reopening the OneSoccer app after the restart.

Replays and on-demand content may still play normally, as they can use different playback configurations than live streams. If the issue continues, please contact support with your Roku model and software version.

On some Roku devices, you may be asked to sign in again when opening the OneSoccer app instead of remaining logged in. This behavior is generally platform-specific to Roku rather than an issue with the OneSoccer app itself.

If you experience frequent sign-outs, try:

• Restarting your Roku device.
• Ensuring your Roku system software is up to date.
• Reinstalling the OneSoccer app.

All streaming takes place on watch.onesoccer.ca. This is the main streaming platform where you can watch live matches and on-demand content.

You can log in through the Customer Area at watch.onesoccer.ca.

onesoccer.ca is the main website for information, marketing, and schedules. watch.onesoccer.ca is the streaming platform where you watch content and manage your account.

Your first payment is charged when you sign up. After that, you're charged on the same day each month as you originally signed up. For example, if you signed up on the 27th, you'll be charged on the 27th of each month. Your invoices are sent to your email address.

OneSoccer accepts credit and debit cards, including Visa and Mastercard, through Recurly, a secure payment gateway with HTTPS encryption. Cards must be enabled for online transactions and may need 3D Secure enabled, such as Verified by Visa or Mastercard SecureCode.

Payment failures can occur for several reasons:

• Card not enabled for online transactions: Contact your bank to enable online purchases.
• 3D Secure not enabled: Your card may need Verified by Visa or Mastercard SecureCode enabled.
• Card expired or cancelled: Contact your bank for a new card.
• Insufficient funds: Make sure you have enough balance or try a different card.

Once resolved, update your payment details in your Customer Area or try signing up again.

Your account is being charged because your subscription is set to automatic renewal. You can cancel your autorenewal at least one day before renewal on watch.onesoccer.ca by going to Customer Area > My Subscription > Cancel Subscription. Your invoices are sent to your email address.