OneSoccer Privacy Policy

Effective Date: May 2026

This Privacy Policy (“Policy”) governs the practices of OneSoccer, a business of Timeless, Inc. (“we”, “us”, “our”, or “OneSoccer”), with respect to personal information that OneSoccer collects from you when you visit our website www.onesoccer.ca (“Website”), use our OneSoccer mobile app (“App”), register to use the OneSoccer service which we offer for subscription (“Player”), and engage with OneSoccer profiles on social media networks (“Social Media Profiles”).

This Policy explains what information of yours OneSoccer may collect through our Website, App, and Player (collectively, our “Services”) and our Social Media Profiles, and how OneSoccer will use the information.

We use the term “personal information” in this Policy to mean any information relating to an identified or identifiable individual. If you are located in the United Kingdom (“U.K.”), the European Economic Area (“EEA”), or Switzerland, please also see “Supplemental Information for European Residents” below.

1 SCOPE OF THIS POLICY

This Section 1 does not apply if you are located in the U.K., the EEA, or Switzerland.

By accessing or using our Services or Social Media Profiles, or otherwise interacting with us, you agree to this Policy, and you consent to our collection, use, disclosure or other handling of your personal information (“processing”) and other information by OneSoccer in accordance with this Policy. If you do not agree to this Policy, please do not provide us with any information and do not use our Services or Social Media Profiles.

We may update this Policy from time to time. If so, we will post the updated Policy on our Website. We may also send registered users of our Services email notifications notifying such users of any changes to the Policy. If any change is unacceptable to you, you must stop using our Services and Social Media Profiles. If you do not stop using our Services and Social Media Profiles, you will be deemed to have accepted the changes.

2 WHAT INFORMATION DO WE COLLECT?

The information that we collect about you depends largely on the way that you interact with OneSoccer. In general, the personal information that we collect about you falls within one of the following categories:

Information that you actively provide to us

• Information that you provide when you register for an account to access or utilize our Services;
• Information that you provide while using our Services;
• Information that you provide through participation in surveys, contests, promotions, and sweepstakes that we organize and administer;
• Information that you provide through interactions with OneSoccer customer service; and
• Information that you provide to our Social Media Profiles (e.g. comments, photos, videos, tweets, etc.).

The information described above may include your name, date of birth, email address, mailing address, username and password, payment method(s) (e.g. credit / debit card, bank account, coupons, gift cards, etc.), phone number, and sports-related interests―you will know what information we collect in the above instances because you will have actively submitted it.

We generally rely on you to keep us informed of any changes to the personal information that you provide to us, such as a change of address, telephone number, or payment method. You may correct and update your information through the “Customer Area” on the Website, or by contacting us through the methods identified in this Policy.

Information that you passively provide to us

• We (and our authorized partners) use cookies to collect information about devices and networks you utilize to access the Website (e.g. video game consoles, mobile phones, tablets, smart televisions), and other information regarding your interactions with the Website. This information includes device identifiers and characteristics (e.g. model, version, etc.), demographic data, browser type, IP address, location, date and time of visit, pages visited, and reference URL (if you reached the Website through a link on another website). For detailed information about our use of cookies in the Website, please review our Cookies Policy;
• Information about your activities on our Services, including types of content viewed, time and duration of viewing, location of viewing, and content ratings;
• Information about your interactions with OneSoccer customer service, including date and time, reason for contact, and telephone number (if applicable); and
• Confirmation that you have opened commercial or promotional emails or SMS messages that OneSoccer sends to you. For detailed information about our sending of commercial or promotional communications, please see the section on Commercial and Promotional Communications, below.

Other information

If you register to use the Services, we associate you with a code called an “Anti-Fraud Identifier”, which we display periodically on the screen while you use the Services. The Anti-Fraud Identifier helps us to identify individuals that make improper or fraudulent use of the Services, including use that is in contravention of the Terms of Use.

3 HOW DO WE USE YOUR INFORMATION?

We may use the information, including personal information, we collect about you for a variety of purposes, including to:

• provide, operate, maintain and improve our Services;
• enable you to access and use our Services;
• check your country of residence for the purposes of confirming what content on our Services is available to you;
• process and complete transactions, and send you related information, including purchase confirmations and invoices;
• send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
• send commercial or promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners. For detailed information about our sending of commercial promotional communications, please see the section on Commercial and Promotional Communications, below;
• process and deliver contest or sweepstakes entries and rewards;
• monitor and analyze trends, usage, and activities in connection with our Services, conduct studies on audiences and other market research, for product and service improvement and to enhance our advertising and marketing efforts;
• investigate and prevent fraudulent transactions, improper or unauthorized access to our Services, and other illegal activities;
• personalize our Services, including by providing features or advertisements that match your interests and preferences;
• manage messaging tools on our Services to enable interaction between users; and
• for other purposes for which we obtain your consent.

4 DO WE DISCLOSE YOUR INFORMATION TO OTHERS?

We may share your information with a number of third parties. This includes providing your information to:

• Our third-party service providers that we use to provide our Services and operate our business, including service providers for marketing, application development, backup, storage, payment processing, debt collection, customer service, email notification service, marketing, delivery of prizes (including the management of prizes that take the form of trips), analytics and other services for us;
• Third parties in response to lawful access and other requests we decide are legitimate or legally required, including by public, governmental or regulatory authorities. We may disclose personal information to respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims. We may also share such information with companies that collaborate with OneSoccer to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use as otherwise required by law;
• Any third party as we view appropriate to protect us, our personnel, property or other interests;
• Our corporate affiliates in the OneSoccer business group in order for them to provide certain services to us and support certain aspects of the Services; and
• To a third party where appropriate as part of a business or corporate transaction.

We may also disclose personal information to third parties when we have your consent to do so.

5 HOW DO WE PROTECT YOUR INFORMATION?

We implement appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure, taking into account the state of technology, the nature of the personal information and the risks which the information is exposed to, whether from human action or from the physical or natural environment. We require our third-party service providers and corporate affiliates to implement measures no less protective of your personal information than those that we have implemented as set forth herein.

We use HTTPS protocol, which provides a secure connection through Secure Sockets Layer (SSL) software encryption and allows your information to travel in a secure manner. We continuously monitor and evaluate our security measures to ensure their effectiveness in protecting your personal information. We do not publish all of our security measures online because this may reduce their effectiveness.

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us if you consider that information to be sensitive. In addition, it is essential that you protect your login credentials and the device that you use to access our Services from unauthorized access by third parties.

6 HOW LONG DO WE RETAIN YOUR INFORMATION?

We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g. tax, accounting or other legal requirements). When we have no ongoing legitimate need to process your personal information, we will either delete or anonymize it, or, if this is not possible (e.g. because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

With respect to the information that you provide to us through Social Media Profiles, including comments, images, videos and tweets, we will retain such information in these Social Media Profiles until you request the deletion of the same through the tools made available through the relevant social media network.

7 PROCESSING OUTSIDE OF CANADA

Your personal information may be processed by us or our third-party service providers or our corporate affiliates outside of your province or Canada. We require that our third-party service providers and our corporate affiliates safeguard your personal information and limit their processing of your personal information to that which is necessary for the purposes of providing services to us. However, if your personal information is processed outside of Canada, it will also be subject to the laws of the country in which it is used or stored.

8 YOUR PRIVACY RIGHTS AND CHOICES

You always have the right to withdraw your consent, subject to practical and legal limitations. However, in some cases, if you withdraw your consent, we may not be able to provide you with some or all of the Services.

You may exercise the rights afforded to you under applicable privacy laws, which may include rights of access, correction, erasure, restriction of processing, objection to processing, and portability of your personal information.

In order to exercise your privacy rights, or to contact our Data Protection Officer, you may make a request by e-mail to privacy@onesoccer.ca.

If you have any concerns about the way in which OneSoccer handles your personal information, you have the right to file a complaint with the applicable Canadian privacy commissioner.

9 COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which we use your personal information (if you have provided us with your consent) is to send commercial or promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events, or providing other news or information about us and our corporate affiliates and other partners.

Our sending of commercial or promotional communications (including transactional or service communications that contain commercial or promotional content) is subject to applicable direct marketing / anti-spam laws.

You can opt-out of receiving these communications from us at any time by contacting us at the email address info@onesoccer.ca or following the unsubscribe mechanism included in the communications. You can also opt-out from the “Customer Area” on the Website.

10 MINORS

Our Website, App, Services and Social Media Profiles are not permitted or intended for people under the age of 14 years. We will not knowingly collect personal information about a person under the age of 14. We do not allow minors (persons who are under the age of majority under applicable laws) to enter into contracts with us, create accounts, make purchases or enter contests or promotions and therefore do not process their personal information unless their parent or guardian has provided consent.

11 LINKS TO THIRD PARTY SITES

You may be able to access third-party websites through links available on our Services or Social Media Profiles. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet any particular standards.

Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Policy. We recommend that you do not provide personal information to those websites without first reviewing their privacy policies. In addition, information that you provide to us through Social Media Profiles will generally become public information and will be accessible to visitors of the relevant social media network. We recommend that you take special care and diligence when disclosing personal information or any other information on these social media networks.

AUTOMATED DECISIONS

We may use personal information to make automated decisions about individuals. If this occurs, we will provide notice in advance. Any questions, concerns or observations can be submitted using the information under “Your Privacy Rights and Choices” above.